Refund policy
Last updated 2 November 2026
The short version
- 14 days
- A full refund of any payment, for any reason. Just ask.
- Automatic
- If a model fails or returns nothing, that answer’s credits come back on their own.
- By Paddle
- Refunds go back to the card or account you paid with, usually within 5–10 business days.
Payments
We want you to be happy with Tinkerly. Our orders are processed by our reseller, Paddle.com, which is the Merchant of Record for all our orders, so refunds are made by Paddle to the card or account you paid with.
- You can ask for a full refund of any payment within 14 days of it, for any reason.
- When a payment is refunded, the credits it added are removed from your account (only the refunded share, for a partial refund).
- After 14 days, payments aren’t refunded. Credits you already have stay in your account.
Credits back
If a model fails or returns nothing, the credits for that answer are returned automatically.
How to ask
Email support@tinkerly.app with the email address of your account and the date of the payment, or reply to the receipt Paddle sent you. You can also reach Paddle through paddle.net. Refunds usually reach you within 5–10 business days.